EPR Field Service Engineer

Location

Billerica, MA

Division/ Product Line

EPR

Job Description

We are looking for a highly motivated individual to join our EPR Service team to install and support high technology EPR Spectrometer Systems in research labs of pharmaceutical companies, universities and government research labs. The EPR Field Service Engineer will work with highly complex equipment which requires a basic understanding of the physics of the instruments serviced.

 

The Field Service Engineer will install and service our EPR Spectrometer Systems, familiarize/train customers for basic operation of the equipment and re-qualifies the entire instrument after service repair by running complex samples for verification.

 

The FSE organizes schedule in accordance with customer needs and determine which customers must be visited onsite, which can be attended to remotely and which ones need immediate attention; makes own travel arrangements; coordinates with customers WebEx Sessions, phone support, and lab facility inspection for new installs.

 

The FSE communicates/works closely with EPR service/support center and Management and attends in depth product training on new and updated Bruker products in German factory by product experts.

Qualifications

  • The ideal candidate will possess a BS in electrical engineering, electronics or related fields or equivalent experience. Experience diagnosing and repairing mechanical, electromechanical and/or electronic equipment is required.

  • General understanding of analog electronics, digital electronics, high voltage circuitry/circuits, microwave technology, vacuum technology, cryogenics; strong technical skills on analytical instrumentation required.

  • Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.

  • Excellent communication skills with the ability to communicate complex technical issues in an easy to understand manner are essential.

  • Strong organization and prioritizing skills, ability to work independently yet has a team focus, responsive and reliable are all key strengths of the ideal candidate.

  • Working knowledge of MS Office products and MS Windows and understanding of networking required; Linux and SAP knowledge is desired.

  • Ability and willingness to travel as travel is required along with a valid driver’s license and passport.

Contact

Please send resume, cover letter and salary requirements to:

 

bruker.jobseprfse0620(at)bruker-biospin.com

 

Bruker BioSpin
Attention: HR
15 Fortune Drive
Billerica, MA 01821
No Phone calls or recruiters, please.


Bruker BioSpin offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays and tuition assistance.  Bruker Corporation is an Equal Employment Opportunity and Affirmative Action employer.